Cancellation & Refund Policy

1. 14-Day Free Atelier Trial

We encourage all prospective boutiques to take advantage of our 14-day free trial. The trial provides unrestricted access to our platform capabilities so you can thoroughly evaluate whether StitchLuxe fits your studio before making any financial commitment. No credit card is required to begin.

2. Subscription Cancellation

You may cancel your monthly or annual subscription at any time directly through the StitchLuxe settings panel or by emailing info@ifarmertechnologies.com. Upon cancellation, your account will remain fully functional until the conclusion of your paid billing period, and no further recurring payments will be charged.

3. Refund Eligibility

• Monthly Subscriptions: Due to the digital nature of SaaS and immediate resource allocation, monthly subscription payments are generally non-refundable once billed.
• Annual Subscriptions: If you cancel within the first 14 days of an annual plan renewal, you are eligible for a full refund minus a nominal payment gateway transaction fee. Beyond 14 days, prorated refunds are reviewed on a case-by-case basis.
• Boutique End-Customer Sales: StitchLuxe is not a party to transactions between boutique owners and their retail/tailoring customers. All return or refund requests made by your clients must be managed by your studio directly using our in-app wallet return tool.

4. How to Request a Refund

To initiate a refund request, submit an email to info@ifarmertechnologies.com with your registered shop phone number and invoice number. Approved refunds are credited to the original payment source within 5–7 business days in accordance with Reserve Bank of India (RBI) banking schedules.